民航客运代理英语

2013-12-31

                                                                作  者:付晓云主编
                                                                出版社:中国民航出版社
                                                                开  本:16开
                                                                版  本:2012年2月第一版
                                                                书  号:ISBN 978-7-80110-931-6
                                                                定  价:48.00元
内容简介
    民航客运代理英语是针对从事民航客票销售和机场服务且具有一定英语基础的工作人员编写的一本口语教程。它适用于民航运输服务领域的工作人员、教师和学生。该书涵盖了民航客运代理人为旅客提供订票、出票和乘机等服务的各主要环节,包括航班信息咨询、机票预订、机票变更与改签、询问票价、值机服务与行李托运、登机口服务、到港行李查询、非正常航班处理等,使学习者在真实而生动的情景会话中了解民航地面服务中应具备的服务常识,掌握民航专业词汇和常用句型,同时提高民航运输服务英语的应用能力。
                                                                目 录
                                                                Unit1  Enquires about Flight Information 询问航班信息
                                                                Unit2  Telephone Reservations 电话订座
                                                                Unit3  Change of Reservations 订座变更
                                                                Unit4  Requesting Special Services 申请特殊服务
                                                                Unit5  Ticketing and Change of Tickets 出票和客票变更
                                                                Unit6  Fares 票价
                                                                Unit7  Lost Tickets and Refund 遗失客票补开与退票
                                                                Unit8  Enquires about Other Services 询问其他方面服务
                                                                Unit9  Check-in Procedures 办理乘机手续
                                                                Unit10  Baggage Handling at the Check-in 乘机时的行李处理
                                                                Unit11  Seat Arrangement 旅客的座位分配
                                                                Unit12  At the Departure Area 在离港区
                                                                Unit13  Making Connections 中转衔接
                                                                Unit14  Flight Irregularities 航班非正常情况下的旅客服务
                                                                Unit15  Baggage Service 行李服务
                                                                Unit16  Airport Information 机场问讯
                                                                附  录
                                                                附录一:参考译文
                                                                附录二:IATA航空公司二字代码

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